All of our Pulsar products are built with quality in mind. Every unit is backed by our outstanding Warranty Service Program that covers against damages and defects found to be a result of manufacturer or production error. Our vaporizers and their accessories are covered for a period of 6-months from the original date of purchase.
If your vaporizer doesn’t work, we’ll make it right, guaranteed!
What is covered?
All Pulsar batteries, chargers, and any other accessory found to be defective as a result of manufacturer error.
What is not covered?
The Pulsar Warranty Service does not cover against normal wear and tear by the user; damages caused by intentional or accidental dropping, or submerging in liquid; improper cleaning or neglect; lost or stolen parts; or any other damage that is not a result of defective materials or workmanship.
What will void my warranty?
Damages caused by use of Pulsar products with any unlicensed item or any accessory not approved for usage with Pulsar Vaporizers; or damages and defects that result from usage of the product for illegal purposes.
The Pulsar Warranty Service is NON-TRANSFERABLE
How do I file a warranty claim?
If you feel that your product qualifies for warranty servicing, please proceed to the Electronic Warranty Claim Form for your specific unit below. There you will be able to fill out the claim form, list a detailed description of the issue(s) you are experiencing, and upload a copy of your dated proof of purchase or original sales receipt.
Then we’ll take it from there!