Warranty Information

All Pulsar products are built with quality in mind. Every unit is backed by our outstanding Service Program that covers against warrantied damages and defects found to be a result of manufacturer error or damage from shipping. 

If your Pulsar product doesn’t work, we’ll make it right, guaranteed!

What is Covered?

Defective materials or workmanship as well as damage from shipping. Each product is unique and carries varying warranty coverage, so consult product manual for specific details.


Our APX vaporizers, their batteries, and chargers are covered for a period of 1 year from the original date of purchase. Mouthpieces and atomizers/coils are not covered.


RIP silicone pipes have a lifetime warranty for silicone bodies and parts. Titanium and glass parts are not covered.


Glass pipes and waterpipes are covered for shipping and manufacturer’s defects only, not for accidental or intentional breakage.

 

What is Not Covered?

The Pulsar Warranty Service does not cover against normal wear and tear by the user; damages caused by dropping (intentional or accidental), submerging in liquid; improper cleaning or neglect; lost or stolen parts; or any other damage that is not a result of defective materials or workmanship.

 

What Will Void My Warranty?

Damages caused by the use of Pulsar products with any unlicensed item or any accessory not approved for usage with Pulsar Vaporizers; or damages and defects that result from usage of the product for illegal purposes. If "Warranty Void if Removed" sticker is removed, or tampered with, your item may still be eligible for warranty service. Please reach out to us for additional information.
 

 

The Pulsar Warranty Service is NON-TRANSFERABLE

Pulsar Warranty Claims are available in the United States and Canada ONLY!    

Pulsar Vaporizers does not honor warranty claims from outside these locations.

 

 

How Do I File a Warranty Claim?

If you feel that your product qualifies for warranty servicing, please proceed to the Electronic Warranty Claim Form below for your specific unit. Fill out the claim form, list a detailed description of the issue(s) you are experiencing, and upload a copy of your dated proof of purchase or original sales receipt.


We’ll take it from there!