All customers are required to understand their local regulations and we won't be able to offer refunds or replacement if issues arise.
Any item(s) purchased directly through our online store may be returned for a complete refund within 30 days of receiving the order. ***Item(s) purchased from 2nd party retailers are unfortunately not eligible for refunds, and instead, fall under the specific refund policy for the store where the item(s) were purchased originally.
To be eligible for a return your item(s) must be in the same condition that you received them, and still in their original packaging.
For health concerns, Pulsar Vaporizers® cannot accept returns for refunds of used item(s) of any kind. The product can be outside of shrink wrap and still qualify for a return.
If any item(s) are returned for a refund and are found to be or used in any way, no refund will be processed, and the item(s) in question will not be able to be returned to you as the customer.
Upon receiving your item(s) to return at our facility, we will inspect them to verify they are indeed unopened and unused and notify you of the status of your refund immediately.
If your item(s) qualify for a return and a refund, we will refund the cost of the item(s) in their entirety to the credit card originally used to make the order, and you will receive confirmation that your credit memo has been created and processed via e-mail.
Typically, refunds will post to your credit card’s activity report within 3-7 business days; although this time frame may vary depending on the specific card provider’s policy.
All prices shown are retail prices that are subject to change without notice. Pulsar Vaporizers is not responsible for typographical errors appearing in this catalog, on our website, or in any other publications.
You as the customer will be responsible for the payment of any additional shipping charges, so long as the instance in question is not a result of company error (i.e. if you received the wrong item after purchase). Any additional shipping costs are non-refundable.
If you feel your item(s) qualify for a return and refund of your costs, please e-mail us at email@example.com with your order number and we will provide you with instructions for the return within one business day.
Please reach out before shipping your return.