It sucks when things don't work. Fortunately, many Pulsar® products include a hassle-free warranty. Fill out the form below and one of our amazing Pulsar Warranty Claims Expert will help determine if your product is covered.
Pulsar Warranty Claims are available in the United States and Canada only! See full details below the form.
If you have submitted a warranty claim and have not heard from us in 2 business days, or are having issues submitting a warranty claim, please feel free to click here to contact the Pulsar Warranty Department.
The Pulsar Warranty Service is non-transferable. Pulsar Warranty Claims are available in the United States and Canada only! Pulsar Vaporizers does not honor warranty claims from outside these locations.
What is Covered?
Defective materials or workmanship. Each product is unique and carries varying warranty coverage, so consult product manual for specific details. Our APX vaporizers, their batteries, and chargers are covered for a period of 1 year from the original date of purchase. RIP silicone pipes have a lifetime warranty for silicone bodies and parts. Glass parts are not covered. Glass pipes and water pipes are covered for manufacturer’s defects only, not for accidental or intentional breakage.
What is Not Covered?
The Pulsar Warranty Service does not cover against normal wear and tear by the user; damages caused by dropping (intentional or accidental), submerging in liquid; improper cleaning or neglect; lost or stolen parts; or any other damage that is not a result of defective materials or workmanship. Mouthpieces and atomizers/coils are not covered. Pulsar Warranty Service is only eligible to customers with a valid proof of purchase. We are unable to do Warranty Service on already Warranty Serviced items.
What Will Void My Warranty?
Damages caused by the use of Pulsar products with any unlicensed item or any accessory not approved for usage with Pulsar Vaporizers; or damages and defects that result from usage of the product for illegal purposes. If "Warranty Void if Removed" sticker is removed, or tampered with, your item may still be eligible for warranty service. Please reach out to us for additional information.
What is Needed?
To process your claim, you will need to provide the following: original proof of purchase, a serial number (if applicable), and evidence to support your claim. Please provide as much information as possible on your claim form. A Pulsar Warranty Expert will review your claim and follow up with any questions or requirements.
What Happens Next?
Once a valid claim has been established. we will at our discretion choose to inspect, repair, replace or refund your product. We reserve the right to provide a comparable product of equal or greater value if your product is unavailable.